Policy

Appointment Confirmations

You will receive a reminder email or text 48 hours before your appointment and will be asked to confirm via email or text.

Refill Appointment

In order to keep your lashes nice and full, refills are recommended every 2 weeks. Client is required to book appointments online; a non-refundable deposit is required. If you prefer maintenance regularly, try to pre-book a few refill appointments ahead.

Appointment Prerequisites

A grace period of 15 minutes is given to all clients. Late arrivals will be serviced for the remainder of your allotted appointment time. If you need to reschedule, please let us know as soon as possible. If you know you are going to be more than 15 minutes late, please call to see if you will be able to be serviced.

During the Lash Application 

The adhesive may not adhere if lashes are not clean, please remove all eye makeup prior to your appointment. There is a additional $10.00 charge to remove eye makeup and this will lessen the time spent to apply your eyelash extensions.

Cell phone ringer

Please turn your ringer to vibrate.

On Lash Application Bed

Once the lash application starts, your eyes will be closed for a period of time. Please refrain from answering phone calls while you are being serviced. The Lash Tech will not be able to assist you with answering phone calls due to sanitary reasons. Please DO NOT ASK!

Lash Issues/Concern SBL guarantee their work, therefore clients have a 3 day window to correct any issues regarding premature shedding.

Payment

Sow Beautiful Lashes accepts all major credit cards or cash. No checks accepted!

Cancellation/Reschedule/No Show

Please understand that your appointment is reserved solely for you; we do business by appointment only. All appointments require a 24 hour cancellation or reschedule notice. All appointments cancelled within the business day window are subject to a cancellation fee of $50. Clients will be given an opportunity to reschedule their lash appointment twice. Beyond two rescheduled appointments will result in full forfeiture of any funds received. SBL reserves the right to charge a fee of $50 for all missed appointments (no-show). Due to the demand for our services, we reserve the right to decline future appointments for clients who cancel excessively. This policy is to ensure Sow Beautiful Lashes has the window of opportunity to schedule another client in place of the cancelled or rescheduled appointment, in order to avoid a financial loss incurred by a last minute cancellation or rescheduled appointment. Your consideration about our appointment policy is greatly appreciated.

New Clients

All new clients are required to pay a non-refundable deposit to reserve and confirm their appointment. This non-refundable deposit will be applied to services rendered. Any exceptions are at Sow Beautiful Lashes discretion.

Guests

Due to COVID-19, guests are not allowed. No children are allowed while being serviced. Your eyes will be closed during the lash application and your children will be unsupervised. This is for the safety of your children and other clients.